10 Ways My Support Staff Makes Me Look Good

Posted By: Tony Baratta | September 24th, 2018

A recent review of my services on the website AVVO (a website where clients can review their lawyers) included this line from a client named Caroline: “He also has a very helpful and pleasant office staff.”  In a review posted by Kathleen she said: “he and his staff are professional and diligent.” And in one posted by Natisha, “His assistants/staff are kind and make you feel comfortable.”  In fact, if you were to look at the 25 client reviews on AVVO, every single one makes mention of how impressed clients were with my staff.

I am very proud of the hard each of my staff members perform for our clients.   Remember, we are working with people who have suffered significant life altering injuries.  Or, our clients may be loved ones struggling with the devastating death of a family member.  These are people who are in pain, physical and emotional.  These are people who need a kind, patient and compassionate response to their many questions and concerns over the years we handle their cases.

 These are the 10 ways my staff makes me look good:

  1. By handling with respect potential new case calls from people whose cases we don’t take. We receive calls from people with problems that we often times are unable to solve.  Many medical misfortunes are not appropriate malpractice cases.  But each person who calls gets the benefit of the time and dedication of our team to listen.  To show that even if we can’t help, we care enough to listen.  Our team shows respect for everyone.

  2. By being responsive by acting quickly and efficiently to solve problems for our clients as they arise. The issues that can arise in the handling of a personal injury claims are myriad and in the thousands.  Issues such as getting property damage in a car accident case fairly addressed, making sure a medical bill is properly and paid timely, or arranging for a doctor’s visit when the client cannot – are a few examples.

  3. By answering client questions by phone and email about a legal process that is so foreign to them.

  4. By answering every phone call with courtesy, patience and respect.

  5. By greeting and attending to our clients in our home, our office, in a way that makes the client feel this is their home too.

  6. By ensuring that our clients are prepared for any meeting, deposition date, or court date, well in advance, with explicit directions and all information necessary to reduce natural anxiety.

  7. By treating all opposing lawyers and their staff with respect and courtesy which translates into those lawyers and their staff treating our clients similarly.

  8. By following the details of the plan I create from the beginning of a case to achieve the best result for our client.

  9. By making every client feel like he or she is our only one.

  10. By making every client know that we care from the moment they first meet us to the conclusion of the case.

My team is a group of very special people.  They make me look good every day.  I am very grateful.

 

About the Author

Anthony J. Baratta (Tony) is a trial attorney. He has tried more than 50 cases to Juries in State and Federal Courts and has litigated thousands of personal injury and medical malpractice cases in his 30-year career. Tony is the founding partner of Baratta, Russell, & Baratta and an active board member of the Pennsylvania Brain Injury Association (BPIA). Tony is also on the board for the Philadelphia VIP and performs pro bono work for the Laurel House, a non-profit for victims of domestic abuse. In addition, Tony is a member of the Million Dollar Advocates Forum for trial attorneys, voted one of Philadelphia’s Super Lawyers for the past 13 years, and a 2018 recipient of the First Judicial District Pro Bono Award for the Civil Trial Division.

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